G3 Mechanical values your trust and is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when visiting our website or engaging with our services.

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By using our website or submitting your information through our online forms, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect both personal and non-personal information in order to deliver our plumbing and mechanical services, improve user experience, and communicate effectively with clients.

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a. Personal Information

When you contact us through our website, email, or phone, we may collect:

• Your name, phone number, and email address

• Project or service details you provide in a quote or inquiry form

• Photos, documents, or other attachments you voluntarily upload

• Billing or payment details (only if you proceed with a paid service)

 

b. Non-Personal Information

We may also collect information automatically through analytics tools, such as:

• Browser type and version

• Device type and operating system

• IP address and approximate location

• Pages visited, time spent on site, and referring links

This data is collected for security monitoring and performance analysis only.

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2. How We Use Your Information

We use your information in the following ways:

• To respond to inquiries, estimate requests, and service bookings

• To contact you regarding scheduled work, quotes, or invoices

• To provide customer support and follow-up service

• To improve the functionality, layout, and content of our website

• To maintain records required for accounting, regulatory, or tax purposes

• To comply with legal obligations and enforce agreements

We may also use aggregated, non-identifiable data to monitor overall website traffic or marketing performance.

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3. Consent

By submitting personal information through our website, email, or other communication channels, you consent to our collection and use of that information in accordance with this Privacy Policy.
You may withdraw consent at any time by contacting us directly.

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4. Data Storage and Security

We store information on secure servers and protect it through reasonable administrative, technical, and physical safeguards.
Your personal data may be stored and processed through third-party systems that we use for business operations, such as:

• Wix (website hosting and forms)

• Google Workspace (email and file management)

• QuickBooks or similar software (invoicing and financial records)

We limit access to personal information to authorized personnel only.
Despite these measures, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

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5. Retention of Information

We retain personal information only as long as necessary to:

• Complete the purpose for which it was collected

• Meet legal, accounting, or regulatory requirements

• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

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6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and analytics tools to:

• Remember visitor preferences

• Measure and analyze site performance

• Improve loading speed and usability

You can disable cookies in your browser settings; however, doing so may limit some website functionality.
We do not use cookies for behavioral advertising.

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7. Disclosure to Third Parties

We do not sell or rent your personal information.
We may share limited information only when necessary to:

• Process payments or deliver services (e.g., payment processors, suppliers, or subcontractors assisting with your job)

• Comply with a court order, legal obligation, or enforceable government request

• Protect our legal rights, property, or the safety of others

Any third parties we engage are required to handle personal data in compliance with applicable privacy laws.

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8. Third-Party Links

Our website may contain links to external websites, such as suppliers, partners, or affiliates.
We are not responsible for the content, security, or privacy practices of external sites.
We encourage you to review their policies before providing any personal information.

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9. Access, Correction, and Deletion of Information

You have the right to:

• Request a copy of the personal information we hold about you

• Correct inaccuracies in your information

• Request deletion of your information, subject to legal and regulatory obligations

To make a privacy request, contact us using the information below. We will respond within 30 days as required by the Personal Information Protection Act (PIPA) of British Columbia.

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10. Children’s Privacy

Our website and services are not directed toward individuals under 16 years of age.
We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us immediately.

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11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Effective Date.”
Your continued use of our website after such changes constitutes acceptance of the new policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

G3 Mechanical
Email: liamdan10@gmail.com
Phone: 236-888-8829
Location: Burnaby, BC, Canada